At HIGRA, the customer is our priority. We are committed to ensuring that you get the most out of the hydraulic solutions we develop, always with efficiency and agility as our priority.
To make your experience even more complete, today we have HIGRA Customer Service, our after-sales structure dedicated to offering continuous support and personalized services to our customers.
Get to know the services offered by our Customer Service and see how we can guarantee the best performance for your operations.
Customer Support
Technical Support
Specialized team to monitor and assist in the implementation of your application
Spare parts
Original HIGRA parts to preserve the excellence and efficiency your equipment deserves
Ombudsman
Exclusive channel for suggestions and complaints, with attention and respect for your opinion
Specialized Technical Support
When you choose HIGRA products, you are never alone. Our team of experts is on hand to accompany and assist you throughout the implementation cycle of your operation.
From the start of the project, our Technical Support team can visit your plant to carry out a detailed technical handover, advising on the correct installation of the equipment and the essential procedures for preventive maintenance.
We also offer a field consultancy service, providing remote technical support to assess, diagnose and optimize the performance of your hydraulic systems.
If any problems arise while using the equipment, our team is ready to carry out a technical assessment, guaranteeing fast and effective support, including for products under warranty.
Use Original Parts!
Every part of our equipment is designed and manufactured with precision to work in perfect harmony with the rest of the machine’s components, guaranteeing reliable operation and maximum performance.
That’s why it’s essential to use only genuine HIGRA parts. Only they ensure the total integrity of our equipment, avoiding failures, damage to your application and negative impacts on the performance of your business.
Avoid downtime and keep production going with strategic stock always available. Our safety stock management guarantees quick access to essential parts, reducing downtime and increasing reliability.
Rely on the supply of original Higra parts to preserve the excellence and efficiency that your operation deserves.
Online Monitoring and Telemetry (CCO)
Anticipate failures, maximize efficiency and have total control over your equipment with our Online Monitoring and Telemetry service via CCO (Operational Control Center). Our solution allows you to remotely monitor critical indicators in real time, ensuring greater predictability and operational safety.
Using intelligent sensors and state-of-the-art technology, we collect precise data on equipment performance, enabling rapid diagnoses and corrective action before failures impact your operation. With HIGRA’s advanced telemetry, you can reduce maintenance costs, optimize resources and keep your operation at peak performance at all times.
Customer and Partner Qualification
HIGRA is dedicated to ensuring that its customers and partners use our equipment with maximum efficiency and safety. That’s why we offer training and qualification programs covering different areas.
We offer specialized training to train customers and partners in the correct use of our Pumps, Aerators and Turbogenerators. This ensures that the equipment is operated with maximum efficiency and safety, contributing to the success of your application:
- Training and Qualification for the Use of Equipment
- Training and approval of authorized workshops.
- Qualification of the Technical Service Team.
HIGRA Service Sul is HIGRA’s specialized technical service. Located in São Leopoldo/RS, just 500 meters from the headquarters, the company is responsible for serving customers in the southern region of the country.
With a highly qualified team and agile service, our services optimize operations, reduce emergency maintenance costs and increase the efficiency of your processes.
Find out more about our services:
– Equipment Overhaul
– Preventive and Corrective Maintenance
– Equipment Retrofitting
– Upsell or Cross Sell
– Project Commissioning and Field Installation
– Specialized Field Consulting
– Equipment Rental
Accredited Technical Assistance Network
To guarantee the best service, we rely on a network of carefully selected, trained and approved companies to offer Technical Assistance services for our products, both in Brazil and abroad.
Find the nearest HIGRA Authorized Service Center and be sure of qualified technical support in line with our standards of excellence:
Ombudsman
At HIGRA, we are always looking to improve our products and services. That’s why we have an exclusive channel for suggestions and complaints, where your opinion is listened to with attention and respect.
Feel free to share your ideas or point out any situation that needs our attention.
We are here to listen and act!
Get in touch
HIGRA is innovation, technology and sustainability
We are a company passionate about solving problems in a sustainable way. Through our disruptive technologies, we seek to make the world a better place to live.
We believe that the world is full of abundant resources, but that people don’t always have access to them. Part of our mission is to be a sustainable vehicle that provides access to these resources.
“The future doesn’t belong to us, but making it better is part of our present.”
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