Total Customer Focus: Get to know HIGRA Customer Service
At HIGRA, your satisfaction is our priority. We are committed to providing innovative hydraulic solutions with efficiency, performance and reliability for your operation.
To ensure that you get the most out of each piece of equipment, we have created HIGRA Customer Service, a complete after-sales structure focused on offering specialized technical support, preventive and corrective maintenance, as well as customized services to meet your needs.
With HIGRA Customer Service, you can count on a team of experts ready to help you maximize the performance of your equipment, reduce operating costs and increase the useful life of your systems.
Get to know our services and find out how we can boost the efficiency of your operation with safety and excellence.
Main Services Offered by HIGRA Customer Service
To make your experience even more complete, we have a wide range of services designed to help you get the most out of your application.
Find out about HIGRA Customer Service’s main services:
Specialized Technical Support
By choosing HIGRA products, you can count on the support of our team of experts at every stage of the implementation of your operation. From the start of the project, we offer detailed technical visits to advise on the installation and preventive maintenance of the equipment.
In addition, we offer field consultancy services and remote technical support to optimize the performance of your hydraulic systems. If any problems arise during use, our team is ready to carry out technical evaluations and offer agile support, including for products under warranty.
Original parts supply!
Each piece of HIGRA equipment is designed with precision to ensure perfect integration and maximum machine performance. Using only original HIGRA parts is essential to maintain the integrity of the equipment and avoid failures that could jeopardize its operation and performance.
To avoid downtime and guarantee production continuity, we offer strategic stock management, ensuring quick access to essential parts. Rely on the supply of original HIGRA parts to preserve the excellence and efficiency of your operation.
Online Monitoring and Telemetry (CCO)
Anticipate failures, maximize efficiency and have total control over your equipment with our Online Monitoring and Telemetry service via CCO (Operational Control Center). Our solution allows you to remotely monitor critical indicators in real time, ensuring greater predictability and operational safety.
Using intelligent sensors and state-of-the-art technology, we collect precise data on equipment performance, enabling rapid diagnoses and corrective action before failures impact your operation. With HIGRA’s advanced telemetry, you can reduce maintenance costs, optimize resources and keep your operation at peak performance at all times.
Customer and Partner Qualification
We offer specialized training to train customers and partners in the correct use of our Pumps, Aerators and Turbogenerators. This ensures that the equipment is operated with maximum efficiency and safety, contributing to the success of your application:
- Training and Qualification for the Use of Equipment
- Training and approval of authorized workshops.
- Qualification of the Technical Service Team.
HIGRA Service South
HIGRA Service Sul is HIGRA’s specialized technical service. Located in São Leopoldo/RS, just 500 meters from the headquarters, the company is responsible for serving customers in the southern region of the country.
With a highly qualified team and agile service, our services optimize operations, reduce emergency maintenance costs and increase the efficiency of your processes.
The company’s main services include equipment overhauls, preventive and corrective maintenance, equipment retrofitting, project commissioning, field installation, equipment rental, among others.
Other Approved and Certified Technical Assistance
To guarantee the best service, we rely on a network of carefully selected, trained and approved companies to offer Technical Assistance services for our products, both in Brazil and abroad.
Find your nearest HIGRA Authorized Service Center and be sure of qualified technical support in line with our standards of excellence:
Why rely on HIGRA Customer Service?
Having reliable technical support makes all the difference to the success of industrial operations. With HIGRA Customer Service, we guarantee agile, personalized and efficient service, which directly contributes to the safety and productivity of installations.
Our commitment is to offer solutions that go beyond selling parts, providing ongoing support and ensuring that our customers always get the best performance from their systems.
Contact HIGRA Customer Service and find out how we can contribute to the success of your operation!
